Privacy Policy – Trust Innovation Limited (TIL)

Effective Date: April 2026

At Trust Innovation Limited, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. What Information We Collect

We collect personal information when you subscribe to our services, make payments, or contact us. The types of information we collect may include:

• Identification Information: Full name, rank/designation, ID number, and military affiliation where applicable
• Contact Information: Mobile numbers, email address, and physical address
• Service Information: Internet package details, connection speed, billing address, and subscription history
• Payment Information: Billing records, payment method, transaction history, and payment status
• Communication Records: Complaints, support requests, feedback, and any correspondence with our customer service team
• Technical Information: Device information, IP address, connection logs, and service usage data for network management and troubleshooting

2. How We Use Your Information

Trust Innovation Limited uses your personal information for the following purposes:

• Providing and maintaining internet connectivity services
• Processing bills, invoices, and payments
• Handling service requests, complaints, and support inquiries
• Communicating service updates, maintenance notifications, and important announcements
• Verifying identity and preventing fraud or unauthorized access
• Improving service quality and network performance
• Complying with legal and regulatory requirements
• Conducting surveys and gathering feedback for service improvement

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With payment processors, billing vendors, and technical support partners to deliver services
• Legal Requirements: When required by law, court orders, or government authorities
• Business Partners: With network infrastructure providers necessary to deliver services
• Fraud Prevention: To investigate and prevent fraudulent activities or security breaches

4. Data Security and Protection

We implement industry-standard technical and administrative security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure with firewalls and intrusion detection systems
• Role-based access controls to limit employee access to personal information
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy practices

Note: While we take extensive precautions, no security system is completely impenetrable. We cannot guarantee 100% security of your information, and any transmission of data is at your own risk.

5. Retention of Information

We retain your personal information for as long as necessary to provide services and fulfill legal obligations. This typically includes:

• Active customer data: For the duration of your subscription and 2 years after account closure
• Payment and billing records: For 7 years (as per regulatory requirements)
• Support tickets and complaints: For 3 years for dispute resolution purposes

6. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction or updating of inaccurate information
• Deletion: Request deletion of your information (subject to legal and service requirements)
• Opt-Out: Opt out of marketing communications
• Data Portability: Request a copy of your data in a structured format

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences in your browser settings, though some features may not work properly if cookies are disabled.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete it.

9. Policy Updates

Trust Innovation Limited reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us:

Disclaimer: This Privacy Policy is governed by the laws of Bangladesh. In the event of any conflict between this policy and local laws, the local laws shall prevail. Trust Innovation Limited complies with Bangladesh's data protection and telecommunications regulations.